Q:
Where
is Sea Trail Located?
A: Sea Trail Resort
is located in Sunset Beach, North Carolina, approximately
5 miles from the North Carolina/South Carolina
State Line. The resort is approximately 1 ½ miles
from the Atlantic Ocean. The Golf Package Office
is not located on-site at Sea Trail. The Golf Package
Office is approximately 20 minutes away on Main
Street in North Myrtle Beach, South Carolina.
SEA TRAIL RESORT OFFICE
Sea Trail Resort
211 Clubhouse Rd.
Sunset Beach, NC 28468
Toll Free (800) 624-6601
Local (910) 287-1100 |
GOLF PACKAGE OFFICE
Golf Packages of the Carolinas
218 Main St.
North Myrtle Beach, SC 29582
Toll Free (800) 508-1204
Local (843) 282-2846 |
Q:
What is
the cancellation policy for a golf package?
A: Our goal is
to provide you with an excellent golf vacation,
and to keep you as a customer year after year.
We do not like to charge cancellation fees,
but our contracts with the property owners
and golf courses obligate us to pay for reservations
that are cancelled on short notice. We do not
profit from cancellations, and we will always
attempt to minimize cancellation fees for our
customers. Cancellation charges will apply
as follows for parties of 8 or less. The cancellation
policy is more restrictive for groups of more
than 8 – please call if you need more information.
| Days Prior to Arrival |
Cancellation Fee (for groups
of 8 or less) |
| 31 Days or More |
No cancellation fee charged – a full
refund will be given |
| 16 to 30 Days |
$50.00 per person |
| 8 to 15 Days |
$100.00 per person |
| 7 Days or Less |
Up to 100% of the Package Price |
If the customer does not pay the balance of
the package price by the prescribed date, the
Golf Package Office reserves the right to cancel
the booking, and in such cases the customer
will also forfeit all monies paid. Unused portions
of the vacation are non-refundable. We will
never cancel a package without attempting to
contact the Group Leader.
Cancellation fees may differ for individuals
who “drop out” of a group, as the “per person”
price of the package may also change, thereby
impacting the remaining members of the group
(see “Golf Policies and FAQs”). These penalties
will be determined on an individual basis after
the Golf Package Office confers with the Group
Leader.
Q:
Where
is the check-in desk?
A: The Resort Check-In Desk is located in the Village Activities Center near the Maples Clubhouse The address is 200 Royale Post Rd., Sunset Beach, NC 28468. There are signs on the complex to help you locate the Check-In office. Every member of the group must register at the Resort Check-in Desk on the first day. A major credit card will be required at registration to cover any incidental charges incurred while staying at the resort (phone calls, meals, etc). Each person will also receive their own key at registration.
Q:
What
is the check-in time; what is the check-out
time?
A: Check-in time
is 4 PM. Checkout time is 11 AM. These times
are strictly enforced. If a group is late to
check out, an additional one-day charge is
processed. REQUESTS FOR EARLY CHECK-IN MUST
BE COORDINATED THROUGH the Golf Package Office.
LATE CHECKOUTS ARE RARELY PERMITTED.
Q:
Are
linens included with the lodging?
A: All golf packages
come with a linen pack, which includes clean linens and towels for your stay. Daily maid service is available for an additional fee.
Q:
Will
the "Per Person" price of a package change
if the original number of people changes?
A: The “per person”
price of your golf package is likely to change
if the number of people in your group changes.
This is due to the lodging costs rather than
the green fees and cart fees. Please contact
the Golf Package Office to find out the impact
of changing the number of people and the options
for handling this change.
Q:
Why
is payment for a golf package due 14 days prior
to arrival?
A: Prior payment
is required to reserve discounted, quality
tee-times and lodging in advance. It is really
no different than when you make advance payment
to a travel agent for a trip, or when you pay
in advance for discounted airline reservations,
or for advance tickets to a ball game. When
we make tee-times and lodging arrangements
on your behalf, we are obligated to other companies.
Because these companies may not be able to
re-sell their product if you decide to cancel
on short notice, they will charge us whether
or not you use your lodging and tee-times.
In addition, we believe it is reasonable to
expect all members of your group to be committed
to the trip at least 14 days prior to your
arrival.
Q:
Is
it possible to add an extra night of lodging?
A: Contact the
Golf Package Office immediately if you would
like to arrange an extra night of lodging at
the package rate. Availability of additional
lodging and associated costs may vary.
Q:
What
if there is a frost delay?
A: Walking on
frost will kill the grass so courses will delay
the start of play until it is gone. In cases
of a frost delay, your tee time is usually
moved back in sequence. If you cannot play
all 18 holes, you may ask the course for a
rain check (usually 9 hole rain checks are
issued if you play less then 14 holes), or
you may ask us to try to reschedule your tee-time.
Issuing rain checks is at the discretion of
the course
Q:
What
if there is bad weather?
A: If weather
should cause the course to close, and the course
does not charge the Golf Package Office, we
will refund the entire amount for the round.
If you’ve already started play and the weather
turns bad, the course, at its discretion, may
refund some or all of the charges or issue
a rain check but you must go to the Pro Shop
to determine what they will do. If you are
due a refund, the Golf Package Office will
send the refunded amount to you after the course
has refunded the Golf Package Office. Rain
checks can be used on future packages.
Q:
What
happens if a group misses their tee time?
A: Even if you
are only slightly late, you will probably not
be able to play your round. Almost all courses
double tee, front and back. The first tee-time
is around 7:00 a.m., and last morning tee-time
is 9:30 a.m. or so; then the course is full
on all 18 holes and there is no way they can
put a latecomer on. The rare case is a course
that single tees - they might be able to get
you out. If you notify the Golf Package Office
prior to your tee time, we will do our best
to reschedule your tee-time or get you a rain
check that you may use in the future. There
are no refunds for missed tee times.
Q:
Can
tee times be changed?
A: All requests
for tee-time changes must be coordinated through
the Golf Package Office. The Golf Package Office
will do whatever is possible to change your
tee times, but changes are subject to availability
and may result in an increase in the price
of your golf package.
Q:
What
is the dress code?
A: All courses
require non-metal spikes and proper golf attire,
i.e., collared shirts for men and NO jeans,
denim or tee shirts. Golf sandals are acceptable.
Q:
Are
personal coolers permitted?
A: Golfers may
bring a small, six-pack size personal cooler
on the course. The cooler must fit in the basket
behind the seats of the golf cart.
Q:
Is
walking permitted?
A: All golfers
must take an electric golf cart. Golfers are
not permitted to carry their clubs or pull
a cart.
Q:
Can
a non-golfer ride in the cart?
A: If a non-golfer
wishes to ride in a cart and join friends or
family on the course, the Pro Shop may charge
a cart fee for the non-golfer. If an additional
cart is required as a result of the non-golfer
joining a group of two or four golfers, the
non-golfer will probably be charged. If an
additional cart is not required because the
non-golfer is joining a single golfer or a
threesome, the Pro Shop might not charge a
fee. Charges for cart fees are solely at the
discretion of the Pro Shop staff.
After-hours
Emergency Contact Numbers For the Golf
Package Office
Local: (843) 467-6057
Toll Free: (866) 701-3946
